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System Engineer

Job Details Feature Img 01

Location

Bangkok

Job Type

Contract

Experience Required

3 - 5 Years

Salary

60,000 - 80,000

Job description

  • Analysis technical performance, security concerns and evaluate non-functional requirement before architectural review.
  • Facilitates and monitors the process from initiation through delivery.
  • Support Project owner on architecture design, system design and project timeline.
  • Support Team to clarify the solution design to align business requirement.
  • Execute the performance testing, load testing and penetration testing before (internal) and after (external) completion of UAT.
  • Liaise between the product owners and development team to ensure that all targets and requirements are met requirement.
  • Troubleshoot and quickly resolve elevated technical concerns and questions.
  • Support Monitor application/system errors, Installation, training, documentation, monitoring, validation, feature verification for contact center and resolve outstanding issues in a timely manner.
  • Review ST case/script and ST result to technical part, provide and prepare ST, SIT, UAT, PROD environment requirement and coordinate with vendors and prepare environment requirement with relate party.
  • Transfer knowledge to technical part to Application Owner, Production Support and Helpdesk team.

Qualifications

  • At least 3 years experiences in Telecommunication and Call Center systems.
  • Experience in middle-large size software development project.
  • Telecommunication and Call Center product and architecture: PBX, Auto dialer, Voice Recording, Workforce management, IVR and CTI will be advantage.
  • Strong knowledge Network (telephony system will be advantage).

 

     Ref. Code: CTR03

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