System Engineer
- March 27, 2024
Location
Bangkok
Job Type
Contract
Experience Required
3 - 5 Years
Salary
60,000 - 80,000
Job description
- Analysis technical performance, security concerns and evaluate non-functional requirement before architectural review.
- Facilitates and monitors the process from initiation through delivery.
- Support Project owner on architecture design, system design and project timeline.
- Support Team to clarify the solution design to align business requirement.
- Execute the performance testing, load testing and penetration testing before (internal) and after (external) completion of UAT.
- Liaise between the product owners and development team to ensure that all targets and requirements are met requirement.
- Troubleshoot and quickly resolve elevated technical concerns and questions.
- Support Monitor application/system errors, Installation, training, documentation, monitoring, validation, feature verification for contact center and resolve outstanding issues in a timely manner.
- Review ST case/script and ST result to technical part, provide and prepare ST, SIT, UAT, PROD environment requirement and coordinate with vendors and prepare environment requirement with relate party.
- Transfer knowledge to technical part to Application Owner, Production Support and Helpdesk team.
Qualifications
- At least 3 years experiences in Telecommunication and Call Center systems.
- Experience in middle-large size software development project.
- Telecommunication and Call Center product and architecture: PBX, Auto dialer, Voice Recording, Workforce management, IVR and CTI will be advantage.
- Strong knowledge Network (telephony system will be advantage).
Ref. Code: CTR03