Application Support

Bangkok

Contract

3 - 5 Years

50,000 - 65,000

Provide application support and monitor production applications.
Analyze incident impact, prioritize multiple tasks, and escalate issues when required.
Manage incidents, troubleshoot issues, perform root cause analysis, and ensure resolution within SLA.
Develop and maintain monitoring solutions using Postman API Testing and Jenkins Job Monitoring.
Collaborate with customers, operations, and technical teams, and provide incident updates.
Prepare daily and weekly reports on application support activities.
Support continuous improvement of application support processes.
Coach team members and share technical knowledge and incident resolution best practices.

Bachelor’s degree in computer engineering, computer science or a related field.
At least 3 years of experience in Application Support, supporting both frontend and backend applications in a production environment.
Hands-on experience with Postman, Jenkins, and/or cloud infrastructure technologies.
Basic knowledge of SQL and experience using Jira or other issue-tracking and ticketing tools.
Strong analytical, troubleshooting, and problem-solving skills, with proven experience in incident management, root cause analysis, and service support operations.

Ref. Code: CTR02